Return & Refund Policy

We want you to be 100% satisfied with your purchase!
If you're not happy with your order, we offer easy returns within 7 days of delivery.

7-Day Return Window

Request a return within 7 days of receiving your order. After that, returns cannot be accepted.

Free Pickup

We arrange free pickup within our service areas. No need to ship it yourself!

Quick Refund

Refunds processed within 3-14 working days depending on your payment method.

How to Request a Return

Login to Your Account - Go to "My Orders" section
Select Order - Find the order you want to return
Click "Return Order" - Button appears if order is eligible
Select Items - Choose which products to return
Provide Reason - Tell us why you're returning
Upload Photos - Required for damaged/defective items
Choose Refund Type - Full refund, replacement, or store credit
Submit Request - We'll review within 24-48 hours

Pro Tip: Take clear photos of any defects or damage. This speeds up the approval process!

Return Eligibility

Can Be Returned:

Wrong product delivered
Damaged or defective items
Missing parts or accessories
Size or color mismatch
Quality not as described
Changed your mind (conditions apply)

Cannot Be Returned:

Used or worn products
Innerwear, cosmetics, personal care
Clearance or sale items (unless defective)
Customized products
Digital products or gift cards
Perishable items

Return Conditions

To ensure a smooth return process, please make sure your product meets these conditions:

Product must be unused and unworn
Original packaging intact with all tags attached
All accessories and free gifts included
Invoice included in the package
No signs of use - product should be in original condition

Refund Options

Full Refund

Get your money back to bKash, Nagad, Rocket, or bank account. Takes 3-14 working days.

Replacement

Exchange for the same product. We'll ship a replacement at no extra cost (if available).

Store Credit

Get instant credit to use on your next purchase. Great for trying something else!

⏱ Refund Processing Time

Payment Method	Processing Time
bKash / Nagad / Rocket	3-7 working days
Bank Transfer	7-10 working days
Credit/Debit Card	7-14 working days
Store Credit	Instant

Return Process Flow

📝

Submit Request

Fill return form online

→

👀

Review (24-48h)

We check eligibility

→

✅

Approval

Request approved or rejected

→

🚚

Pickup (2-5 days)

We collect the product

→

🏭

Inspection

Quality check at warehouse

→

💰

Refund

Money sent to your account

Partial Refund Policy

⚠️ When Partial Refunds Apply:

In some cases, we may issue a partial refund after inspection. This happens when:

Scenario	Deduction
Opened packaging (non-defective)	10-15%
Minor signs of usage	20-30%
Missing non-essential accessories	Cost of item
Damaged packaging (customer fault)	5-10%

Note: Final refund amount will be communicated before processing. You can accept or reject the partial refund offer.

Need Help?

Contact Our Support Team

Phone

01711-123456

Email

support@yourstore.com